Q1. Hair smell
A: Factory wash the hair with warm water and shampoo, and we will put hair oil to hairs before shipment,protecting the hairs from being dye during longer-term delivery. But smell will disappear after washing it with good shampoo and conditioner.

Q2. Body wave hair texture
A: Wavy/curly hair was made by steam, without any chemicals, so the texture will be looser after washing. Please kindly understand we do it for maintain the hair lifetime and natural state.

Q3. Hair care products
A: Use good quality shampoo and conditioning products. Condition the hair is very important to keep it soft & manageable. Let it air dry instead of blow dry.

Q4. Coloring
A: All hair can be dyed/bleached to any color you want, except #613, but remember virgin hair will be easily dry after leaving hair donor, so don‘t dye or bleach hair too frequently, it will damage the hair. Also please do it professionally.

Q5. Length
A We will double check the hair type and length before shipment.-When you receive the hair, you can measure it by stretching it, so you can get the correct length.

Q6. Gray hair
A: Virgin non-dyed hair have a few strands gray hairs inside, we usually pick the hair up in production,but we DO NOT guarantee 100% no gray hairs, please understand, and pick up the few strands out yourself. Thanks.

Q7. Tangle
A: The hair can tangle due to dry,oil & dirt build-up, salt water chlorine and not combing (wide tooth comb) out your hair daily. Make sure wash and condition your hair twice a week. Use olive oil to polish it smooth or consult your stylist for more help.

Q8. Split/dry ends
A:Only virgin hair will have split ends. Our hair will be a lit dry after leaving hair donor, because it lost human nutrition. You can put some olive argan oil to keep them good.

Q9. Payment method
A: AliExpress accept Credit Card, Bank Transfer (TT), Western Union,Money Bookers For payment detail payment failed, please contact us, we will guide you how to pay.

Q10. Customer service
A: Due to time difference, if our customer service cannot reply your message on time,hope you can be patient. once we saw your messages when we start working, we definitely will give you quick and best reply to make you satisified.

Q11. Shopping
A: Even if we are a new brand now, we will do our best to learn how to leave a best shopping expeience for all customers. such as: ISEE Hair, Ali Grace Hair, Ali Pearl Hair, Princess Hair and so on.